Shipping & Delivery

Crestwood Merchants are proud to offer international shipping services that currently operates in over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our international warehouses in China, Hong Kong and Singapore will be shipped by ePacket or EMS or SF Express depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS and DHL.

Do you ship worldwide?

Yes. We provide free shipping to most countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. It usually takes 7 to 12 business days* for USA & Canada. It can take up to 22 business days* for Europe and Asia.

*This doesn’t include our 2-5 day processing time.

Your kind understanding is well appreciated.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “no information available at the moment”. What should I do?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.