FAQs

Please note due to the pandemic situation, many orders may face delays and increased shipping times. This means that 7 – 22 business days for shipping could be more, anywhere in the range of 10 – 30 business days or so. Rest assured we are working tirelessly to fulfill all orders and we really appreciate your patience during this difficult time.

In case you have any concerns or question, please do not hesitate to reach out to us at support@crestwoodmerchants.com


How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping is FREE worldwide.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.